Privacy Policy

1. Introduction

Iterate IT ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://iterateit.au or use our services.

This policy complies with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and the European Union General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages and correspondence you send to us
• Professional Information: Job title, industry, business requirements
• Technical Data: IP address, browser type, device information, website usage data

2.2 How We Collect Information

• Directly from you when you contact us or use our services
• Through our website contact forms and interactions
• Via cookies and similar tracking technologies
• Through third-party analytics services (Google Analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and deliver our IT consulting services
• Communication: To respond to inquiries and maintain client relationships
• Business Operations: To manage contracts, invoicing, and project delivery
• Marketing: To send relevant information about our services (with consent)
• Website Improvement: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

For EU residents, we process your personal data under the following legal bases:

• Consent: When you provide explicit consent (e.g., marketing communications)
• Contract: When processing is necessary for contract performance
• Legitimate Interest: For business operations and website analytics
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (hosting, analytics, email services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Contact Information: Retained for 7 years for business records
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Aggregated data retained for 26 months

8. Your Rights

Under Australian Privacy Law and GDPR (where applicable), you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Google Analytics for website usage statistics
• Functional Cookies: Remember user preferences and settings

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with:

• Australian Privacy Commissioner: www.oaic.gov.au
• EU Data Protection Authorities: For EU residents under GDPR